Rackspace: meh. not that fanatical.
I had such high hopes for Rackspace. I’ve been hearing so many great things, I couldn’t help but get my hopes up. My experience with Rackspace was anything but good, however.
It’s not like my request was complicated. I wanted about 10 servers in managed colocation on a private switch behind a pfsense firewall. Managed colocation means that I’ll do all the work of configuring them. All Rackspace has to do is stick some servers in a rack and connect them with cables. This is part of their advertised service offering.
Talking to the Rackspace sales team was an ordeal. The problem wasn’t that I had to go through four tiers of sales people — though I did — or that they didn’t get back to me when they said they would — though they didn’t. The biggest problem I had is that every time I’d advance through another tier of sales people, they would contradict the previous tier. Every time I talked to someone new they would take something off the table until, in the end, we arrived at a solution that didn’t resemble what I wanted in the first place.
The last straw was when the latest salesperson told me that he just found out about a new rule that all managed colocation customers are required to rent a Cisco ASA firewall. My BSD firewalls aren’t good enough. This seems especially confusing since (presumably) I wouldn’t have to administer a Cisco firewall if I were to just rent 10 dedicated servers from them.
Regardless, for $600 per month per server I should be able to configure them in whatever way I want. That’s way too steep a price to put up with all this run around.
I shall make a point of never doing business with a company who doesn’t list their prices on their website.